Refund Policy

Generally, online training course orders are NOT eligible for refund, cancellation or transfer to another party or employee. We MAY approve a refund/transfer request provided the Student meets the following requirements:

1. The Student MUST notify us of their desire to transfer or cancel IN WRITING within 48-hours of placing the online order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to following address: [email protected]  AND;
2. The Student must NOT HAVE COMPLETED MORE THAN 25% of the online course:

Transfers: ALL Transfer requests MUST be made within 48-Hours of placing your order. We will ONLY approve transfer requests if the Student has completed 25% or less of the course material. You may transfer your registration fee to a course of equal or lesser value. The tuition difference will NOT be refunded for transfers INTO a course of LESSER value. Transfers to courses of GREATER value must include payment of additional tuition with the transfer request.

If the request is made AFTER 48-hours OR the student has completed MORE THAN the MAXIMUM allotted training time (indicated above) your tuition is NON-REFUNDABLE.

Other Terms and Conditions:

• Online training courses may NOT be transferred to another student/employee.
• Students have 1 year to complete an online course.
• Orders placed with a “Corporate Account”, “3rd Party Transactions,” or “Discount Code” are NOT eligible for refund, cancellation or transfer. NO EXCEPTIONS.

Course Extension Policy:

• Students have 1-year from the date of registration to complete all online courses. Students may request a 1-month extension provided the request is made BEFORE the training course expires.
• Expired courses, students who have left the employment of a company are NOT eligible for credit or refund of any kind, regardless of time spent in the course or time remaining.
• Some online courses have a final exam. Students must receive a passing grade to be issued a certificate of completion.